Privacy Policy for Epic Seats Inc.
At Epic Seats Inc., we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, share, and protect your data when you visit our website, interact with us, or use our services.
How We Collect Your Personal Information
We collect personal information in a variety of ways, including when you:
- •Submit forms on our website (such as account registration, contact requests, or checkout forms).
- •Communicate with us via email, phone, or SMS.
- •Interact with our website through cookies and similar technologies that help us understand site usage and improve functionality.
- •Engage with us at events, by phone, or through other offline interactions.
What Personal Information We Collect
We may collect the following types of personal information:
- •Identifying details such as your name, billing/shipping address, email address, and phone number.
- •Account and payment information (e.g., credit card or billing details) when purchasing tickets or services.
- •Device and technical data such as IP addresses, browser type, and site activity data.
- •Communication preferences and any information you voluntarily provide through customer support or surveys.
How We Use Your Personal Information
Your information is used to:
- •Process orders and provide customer service.
- •Communicate with you regarding purchases, account updates, or support inquiries.
- •Improve our website, services, and user experience.
- •Send marketing communications (only if you have opted in).
- •Comply with applicable laws, regulations, and fraud prevention measures.
How and Why We Share Data
Epic Seats Inc. does not sell your personal information. We may share limited data with:
- •Trusted service providers and business partners who help us operate our business (e.g., payment processors, shipping providers, or analytics services).
- •Affiliates or regulatory authorities, only when required by law or for legitimate business purposes such as fraud detection or transaction fulfillment.
All third parties are required to protect your information and use it only for the purposes we specify.
SMS Consent
If you choose to provide your phone number and opt in to receive SMS messages, please note:
- •Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.
- •You may receive texts related to your orders, account updates, or other service-related notifications. Message frequency may vary, and standard message and data rates may apply.
- •You may opt out at any time by replying “STOP.”
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Once data is no longer needed, it is securely deleted or anonymized.
User Rights
You have the right to:
- •Access, correct, or delete your personal information.
- •Withdraw consent for marketing communications.
- •Request details about how your data is processed or shared.
To exercise these rights, please contact us using the information provided below.
Security Measures
We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: sales@epicseats.com
Address: 918 So Horton Ste. 1003, Seattle, WA 98134
Phone: 206-281-7060
